Support Resources

Clear Skye provides resources designed to assist our customers in finding the answers they need when they need them.
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Our Customer Portal provides a consolidated way to access:

Our Ideas Portal, where you can submit feature requests and vote on future product enhancements
Help, where you can submit cases to our support team
Cases, where you can track and update open cases
Docs, where you will our product documentation
Our Knowledge Base, where you can browse and search for KB articles, see articles that others have rated highly for usefulness, and provide feedback on content

*Some resources require log-in and active customer/partner status

Feature and Enhancement Requests

Feature and enhancement requests may be submitted directly to Clear Skye product management using the Ideas Portal.

Clear Skye support may convert a case to an idea (and subsequently close the case) if it is determined to be a feature or enhancement request.

Support Availability

Americas

8 AM - 8 PM
Central Time
Monday - Friday

Europe, UKI, Middle East & Africa

8 AM - 8 PM
Central European Time
Monday - Friday

Asia Pacific

8 AM - 8 PM
Australian Central Time
Monday - Friday

Clear Skye Customers are entitled to support during the hours listed above for the region where the ServiceNow data center in which Clear Skye IGA is installed resides.

Support Program Guide

For detailed information, please refer to the Clear Skye Support Program Guide.
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Access the Clear Skye Support Program Guide